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Product, Delivery and Customer Experience

Give design and engineering a shared basis for building the experience.

Move beyond handing over screens. Clarify reusable patterns, component behaviour, decisions and responsibilities so design intent can be discussed and evaluated through delivery.

Who it's for

Designed around these roles

Design leads, UX/UI teams, front-end engineers, product owners and delivery leaders working across digital products.

Purpose

Give design and engineering a shared basis for building the experience.

Move beyond handing over screens. Clarify reusable patterns, component behaviour, decisions and responsibilities so design intent can be discussed and evaluated through delivery.

At a glance

Best for
Design leads, UX/UI teams, front-end engineers, product owners and delivery leaders working across digital products.
Planned outputs
3 draft outputs for your team to review
Topics
6 topics of learning and practice
Formats
Online, Onsite, Hybrid
Engagement
Standalone workshop or a module in a wider engagement

Why teams take this workshop

Challenges this workshop addresses

01

Screens handed over without behaviour or states

02

Inconsistent patterns across products

03

No owner for shared design assets

How the workshop works

From your challenge to working material

Follow how the topics build towards each planned output. Select a stage or a topic to step through it.

You bring

  • Screens handed over without behaviour or states
  • Inconsistent patterns across products
  • No owner for shared design assets

You work through

You leave with

Output 1 of 3

A draft component and pattern inventory for a defined product area.

Learning outcomes

What your team leaves with

The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.

  1. Output 1A draft component and pattern inventory for a defined product area.
  2. Output 2A handoff checklist covering states, behaviour, content and implementation questions.
  3. Output 3A proposed contribution, review and maintenance workflow.

Workshop outline

Topics and the outputs they feed

The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.

01

Topic
Design-system purpose, scope and users
Builds towards
A draft component and pattern inventory for a defined product area.

02

Topic
Components, patterns, tokens and documentation
Builds towards
A draft component and pattern inventory for a defined product area.

03

Topic
Interaction states, content and accessibility considerations
Builds towards
A handoff checklist covering states, behaviour, content and implementation questions.

04

Topic
Design-to-code collaboration and handoff
Builds towards
A handoff checklist covering states, behaviour, content and implementation questions.

05

Topic
Review criteria, quality checks and exceptions
Builds towards
A proposed contribution, review and maintenance workflow.

06

Topic
Contribution models, ownership and maintenance
Builds towards
A proposed contribution, review and maintenance workflow.

Engagement paths

Two ways to run this workshop

Our team will discuss the current design and engineering workflow and include the perspectives needed to make the exercises useful.

DiagnoseThis workshopDecideAdopt

Standalone workshop

Use a collaborative workshop to assess one product area and draft a workable design-to-development agreement. Building a complete design system is outside this workshop scope.

Discuss the scope

Discuss the audience, format, timing, facilitation needs and any follow-on support before confirming an engagement.

Discuss your design-to-development workflow