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Product, Delivery and Customer Experience

Make the brand promise clearer across your digital experience.

Connect audience understanding, positioning and brand expression to the way people encounter your product or service. Decide what should stay consistent and what needs evidence before it becomes a claim.

Who it's for

Designed around these roles

Founders, product and marketing leaders, brand teams and creative leads building a technology-enabled business or digital product.

Purpose

Make the brand promise clearer across your digital experience.

Connect audience understanding, positioning and brand expression to the way people encounter your product or service. Decide what should stay consistent and what needs evidence before it becomes a claim.

At a glance

Best for
Founders, product and marketing leaders, brand teams and creative leads building a technology-enabled business or digital product.
Planned outputs
3 draft outputs for your team to review
Topics
6 topics of learning and practice
Formats
Online, Onsite, Hybrid
Engagement
Standalone workshop or a module in a wider engagement

Why teams take this workshop

Challenges this workshop addresses

01

A proposition that sounds interchangeable

02

Brand claims the experience does not support

03

Fragmented messaging across digital touchpoints

How the workshop works

From your challenge to working material

Follow how the topics build towards each planned output. Select a stage or a topic to step through it.

You bring

  • A proposition that sounds interchangeable
  • Brand claims the experience does not support
  • Fragmented messaging across digital touchpoints

You work through

You leave with

Output 1 of 3

A draft audience, positioning and value-proposition brief.

Learning outcomes

What your team leaves with

The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.

  1. Output 1A draft audience, positioning and value-proposition brief.
  2. Output 2A message hierarchy connecting the offer to audience needs and available proof.
  3. Output 3A digital touchpoint review and prioritised brand-application plan.

Workshop outline

Topics and the outputs they feed

The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.

01

Topic
Audience needs and market context
Builds towards
A draft audience, positioning and value-proposition brief.

02

Topic
Positioning, differentiation and value propositions
Builds towards
A draft audience, positioning and value-proposition brief.

03

Topic
Brand promise, proof and message hierarchy
Builds towards
A message hierarchy connecting the offer to audience needs and available proof.

04

Topic
Verbal and visual principles across digital touchpoints
Builds towards
A message hierarchy connecting the offer to audience needs and available proof.

05

Topic
Consistency between brand and product experience
Builds towards
A digital touchpoint review and prioritised brand-application plan.

06

Topic
Application priorities, testing and ownership
Builds towards
A digital touchpoint review and prioritised brand-application plan.

Engagement paths

Two ways to run this workshop

Our team will discuss the audience, offer and existing evidence before shaping the brand exercises.

DiagnoseThis workshopDecideAdopt

Standalone workshop

Use a strategy workshop to clarify the brand proposition and identify how it should guide priority digital touchpoints. It does not promise a complete identity system or sales uplift.

Discuss the scope

Discuss the audience, format, timing, facilitation needs and any follow-on support before confirming an engagement.

Discuss your brand and growth challenge