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Product, Delivery and Customer Experience

Turn a venture idea into assumptions you can test.

Connect a customer problem with a plausible offer, business model and route to market. Decide what needs evidence before investing further in a product or growth plan.

Who it's for

Designed around these roles

Founders, startup teams, SME owners and corporate innovation teams exploring technology-enabled products or services.

Purpose

Turn a venture idea into assumptions you can test.

Connect a customer problem with a plausible offer, business model and route to market. Decide what needs evidence before investing further in a product or growth plan.

At a glance

Best for
Founders, startup teams, SME owners and corporate innovation teams exploring technology-enabled products or services.
Planned outputs
3 draft outputs for your team to review
Topics
6 topics of learning and practice
Formats
Online, Onsite, Hybrid
Engagement
Standalone workshop or a module in a wider engagement

Why teams take this workshop

Challenges this workshop addresses

01

Building before testing demand

02

A business model with unexamined assumptions

03

Growth plans disconnected from customer learning

How the workshop works

From your challenge to working material

Follow how the topics build towards each planned output. Select a stage or a topic to step through it.

You bring

  • Building before testing demand
  • A business model with unexamined assumptions
  • Growth plans disconnected from customer learning

You work through

You leave with

Output 1 of 3

A draft business-model and customer-problem hypothesis.

Learning outcomes

What your team leaves with

The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.

  1. Output 1A draft business-model and customer-problem hypothesis.
  2. Output 2A validation plan for priority demand and delivery assumptions.
  3. Output 3A first market experiment with decision criteria.

Workshop outline

Topics and the outputs they feed

The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.

01

Topic
Customer problems and target segments
Builds towards
A draft business-model and customer-problem hypothesis.

02

Topic
Value propositions and market assumptions
Builds towards
A draft business-model and customer-problem hypothesis.

03

Topic
Business models and basic unit economics
Builds towards
A validation plan for priority demand and delivery assumptions.

04

Topic
Minimum viable offers and product choices
Builds towards
A validation plan for priority demand and delivery assumptions.

05

Topic
Routes to market and customer development
Builds towards
A first market experiment with decision criteria.

06

Topic
Experiment design, evidence and next decisions
Builds towards
A first market experiment with decision criteria.

Engagement paths

Two ways to run this workshop

Our team will discuss the venture stage and available customer evidence before choosing the depth of the exercises.

DiagnoseThis workshopDecideAdopt

Standalone workshop

Use a venture-design workshop to examine an idea and plan a focused market test. It does not guarantee funding, demand or commercial success.

Discuss the scope

Discuss the audience, format, timing, facilitation needs and any follow-on support before confirming an engagement.

Discuss your venture or growth idea