Skip to content

Product, Delivery and Customer Experience

Use shorter delivery cycles to make progress and learn sooner.

Build a shared understanding of iterative delivery without turning ceremonies into the goal. Practise shaping work, making priorities explicit and using feedback to inform the next decision.

Who it's for

Designed around these roles

Product owners, project managers, team leads and business stakeholders working with product or delivery teams.

Purpose

Use shorter delivery cycles to make progress and learn sooner.

Build a shared understanding of iterative delivery without turning ceremonies into the goal. Practise shaping work, making priorities explicit and using feedback to inform the next decision.

At a glance

Best for
Product owners, project managers, team leads and business stakeholders working with product or delivery teams.
Planned outputs
3 draft outputs for your team to review
Topics
6 topics of learning and practice
Formats
Online, Onsite, Hybrid
Engagement
Standalone workshop or a module in a wider engagement

Why teams take this workshop

Challenges this workshop addresses

01

Ceremonies without delivery clarity

02

Work too large to review usefully

03

Feedback arriving after decisions are locked

How the workshop works

From your challenge to working material

Follow how the topics build towards each planned output. Select a stage or a topic to step through it.

You bring

  • Ceremonies without delivery clarity
  • Work too large to review usefully
  • Feedback arriving after decisions are locked

You work through

You leave with

Output 1 of 3

A small, prioritised backlog with clear work boundaries.

Learning outcomes

What your team leaves with

The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.

  1. Output 1A small, prioritised backlog with clear work boundaries.
  2. Output 2A simulated planning and review cycle with feedback decisions.
  3. Output 3A draft team working agreement and improvement experiment.

Workshop outline

Topics and the outputs they feed

The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.

01

Topic
Iterative delivery and useful increments
Builds towards
A small, prioritised backlog with clear work boundaries.

02

Topic
Scrum and Kanban fundamentals
Builds towards
A small, prioritised backlog with clear work boundaries.

03

Topic
Roles, accountabilities and working agreements
Builds towards
A simulated planning and review cycle with feedback decisions.

04

Topic
Backlog refinement and prioritisation
Builds towards
A simulated planning and review cycle with feedback decisions.

05

Topic
Flow, dependencies and delivery visibility
Builds towards
A draft team working agreement and improvement experiment.

06

Topic
Reviews, retrospectives and adaptation
Builds towards
A draft team working agreement and improvement experiment.

Engagement paths

Two ways to run this workshop

Our team will discuss the team's operating constraints and experience before choosing the depth of frameworks and simulation.

DiagnoseThis workshopDecideAdopt

Standalone workshop

Use a simulation-led workshop to practise delivery and feedback decisions. This is practical team education, not an accredited certification or examination course.

Discuss the scope

Discuss the audience, format, timing, facilitation needs and any follow-on support before confirming an engagement.

Discuss your delivery challenge