Skip to content

Product, Delivery and Customer Experience

Turn customer problems into clear product priorities.

Move from collecting feature requests to making explicit product choices. Connect discovery, prioritisation and roadmaps to the customer problem and the outcome you want to learn about.

Who it's for

Designed around these roles

New product managers, product owners, business analysts and functional leaders responsible for digital products or services.

Purpose

Turn customer problems into clear product priorities.

Move from collecting feature requests to making explicit product choices. Connect discovery, prioritisation and roadmaps to the customer problem and the outcome you want to learn about.

At a glance

Best for
New product managers, product owners, business analysts and functional leaders responsible for digital products or services.
Planned outputs
3 draft outputs for your team to review
Topics
6 topics of learning and practice
Formats
Online, Onsite, Hybrid
Engagement
Standalone workshop or a module in a wider engagement

Why teams take this workshop

Challenges this workshop addresses

01

Feature requests without a clear problem

02

Backlogs without prioritisation logic

03

Roadmaps measured only by output

How the workshop works

From your challenge to working material

Follow how the topics build towards each planned output. Select a stage or a topic to step through it.

You bring

  • Feature requests without a clear problem
  • Backlogs without prioritisation logic
  • Roadmaps measured only by output

You work through

You leave with

Output 1 of 3

A product problem statement with customer and business assumptions.

Learning outcomes

What your team leaves with

The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.

  1. Output 1A product problem statement with customer and business assumptions.
  2. Output 2A prioritised opportunity or backlog view with a decision rationale.
  3. Output 3A draft outcome-oriented roadmap and learning measures.

Workshop outline

Topics and the outputs they feed

The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.

01

Topic
Product responsibilities and product-versus-project thinking
Builds towards
A product problem statement with customer and business assumptions.

02

Topic
Customer discovery and problem framing
Builds towards
A product problem statement with customer and business assumptions.

03

Topic
Value propositions and assumptions
Builds towards
A prioritised opportunity or backlog view with a decision rationale.

04

Topic
Prioritisation and trade-offs
Builds towards
A prioritised opportunity or backlog view with a decision rationale.

05

Topic
Roadmaps, outcomes and product measures
Builds towards
A draft outcome-oriented roadmap and learning measures.

06

Topic
Stakeholder alignment and launch learning
Builds towards
A draft outcome-oriented roadmap and learning measures.

Engagement paths

Two ways to run this workshop

Our team will shape the case and exercises around the product responsibilities of the participants, rather than assume every organisation uses the same roles.

DiagnoseThis workshopDecideAdopt

Standalone workshop

Use a foundations workshop to practise the product decision cycle with a defined case. The depth of discovery and roadmap work is agreed with the audience and format.

Discuss the scope

Discuss the audience, format, timing, facilitation needs and any follow-on support before confirming an engagement.

Discuss your product team's needs