Who it's for
Designed around these roles
Managers, project owners, team leads and transformation sponsors introducing new systems, processes or AI-enabled ways of working.
Purpose
Plan for the behaviour change that must follow a launch.
A system or process can be launched without becoming part of everyday work. Examine who is affected, what they need to do differently and how support and feedback should continue after launch.
- Best for
- Managers, project owners, team leads and transformation sponsors introducing new systems, processes or AI-enabled ways of working.
- Planned outputs
- 3 draft outputs for your team to review
- Topics
- 6 topics of learning and practice
- Formats
- Online, Onsite, Hybrid
- Engagement
- Standalone workshop or a module in a wider engagement
At a glance
Why teams take this workshop
Challenges this workshop addresses
Launch milestones mistaken for adoption
Resistance treated as a communication problem alone
No owner for reinforcement after rollout
How the workshop works
From your challenge to working material
Follow how the topics build towards each planned output. Select a stage or a topic to step through it.
Learning outcomes
What your team leaves with
The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.
- Output 1A change-impact and stakeholder map.
- Output 2A draft communication, support and reinforcement plan.
- Output 3An adoption action plan with proposed measures and review points.
Workshop outline
Topics and the outputs they feed
The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.
| Session | Topic | Builds towards |
|---|---|---|
| 01 | Implementation versus adoption | A change-impact and stakeholder map. |
| 02 | Readiness and change-impact assessment | A change-impact and stakeholder map. |
| 03 | Stakeholder needs and resistance diagnosis | A draft communication, support and reinforcement plan. |
| 04 | Communication, participation and support | A draft communication, support and reinforcement plan. |
| 05 | Rollout, reinforcement and manager responsibilities | An adoption action plan with proposed measures and review points. |
| 06 | Adoption measures and learning reviews | An adoption action plan with proposed measures and review points. |
01
- Topic
- Implementation versus adoption
- Builds towards
- A change-impact and stakeholder map.
02
- Topic
- Readiness and change-impact assessment
- Builds towards
- A change-impact and stakeholder map.
03
- Topic
- Stakeholder needs and resistance diagnosis
- Builds towards
- A draft communication, support and reinforcement plan.
04
- Topic
- Communication, participation and support
- Builds towards
- A draft communication, support and reinforcement plan.
05
- Topic
- Rollout, reinforcement and manager responsibilities
- Builds towards
- An adoption action plan with proposed measures and review points.
06
- Topic
- Adoption measures and learning reviews
- Builds towards
- An adoption action plan with proposed measures and review points.
Engagement paths
Two ways to run this workshop
Our team will discuss the change context and affected roles before selecting an appropriate scenario or authorised initiative.
Standalone workshop
Use a scenario-led workshop to draft an adoption plan for an upcoming or recent change. This is practical management education, not an accredited change-management qualification.
