Who it's for
Designed around these roles
Operations managers, process owners, functional heads and cross-functional teams reviewing service or internal workflows.
Purpose
Find the process problem before choosing the fix.
Look at how work actually moves, where it stalls and what evidence explains the problem. Design an improvement that preserves necessary controls and can be tested against a baseline.
- Best for
- Operations managers, process owners, functional heads and cross-functional teams reviewing service or internal workflows.
- Planned outputs
- 3 draft outputs for your team to review
- Topics
- 6 topics of learning and practice
- Formats
- Online, Onsite, Hybrid
- Engagement
- Standalone workshop or a module in a wider engagement
At a glance
Why teams take this workshop
Challenges this workshop addresses
Repeated rework without a clear cause
Automation applied to a broken process
Improvements proposed without a baseline
How the workshop works
From your challenge to working material
Follow how the topics build towards each planned output. Select a stage or a topic to step through it.
Learning outcomes
What your team leaves with
The outputs below are proposed workshop deliverables: drafts and working tools for your team to review and develop. Final scope is agreed before an engagement. Business results depend on subsequent decisions, implementation and context.
- Output 1An as-is process map with boundaries, customers and problem points.
- Output 2A prioritised improvement hypothesis and draft to-be process.
- Output 3A small test plan with baseline measures, owners and control checks.
Workshop outline
Topics and the outputs they feed
The outline below shows the learning scope. Sequence, depth and timing are agreed during scoping.
| Session | Topic | Builds towards |
|---|---|---|
| 01 | Process boundaries, customers and outputs | An as-is process map with boundaries, customers and problem points. |
| 02 | Current-state mapping and evidence collection | An as-is process map with boundaries, customers and problem points. |
| 03 | Bottlenecks, rework and root-cause questions | A prioritised improvement hypothesis and draft to-be process. |
| 04 | Control-preserving process redesign | A prioritised improvement hypothesis and draft to-be process. |
| 05 | Automation suitability and implementation dependencies | A small test plan with baseline measures, owners and control checks. |
| 06 | Experiment design, measurement and review | A small test plan with baseline measures, owners and control checks. |
01
- Topic
- Process boundaries, customers and outputs
- Builds towards
- An as-is process map with boundaries, customers and problem points.
02
- Topic
- Current-state mapping and evidence collection
- Builds towards
- An as-is process map with boundaries, customers and problem points.
03
- Topic
- Bottlenecks, rework and root-cause questions
- Builds towards
- A prioritised improvement hypothesis and draft to-be process.
04
- Topic
- Control-preserving process redesign
- Builds towards
- A prioritised improvement hypothesis and draft to-be process.
05
- Topic
- Automation suitability and implementation dependencies
- Builds towards
- A small test plan with baseline measures, owners and control checks.
06
- Topic
- Experiment design, measurement and review
- Builds towards
- A small test plan with baseline measures, owners and control checks.
Engagement paths
Two ways to run this workshop
Our team will discuss process access and evidence requirements before selecting a case. Necessary controls are constraints to design with, not obstacles to bypass.
Standalone workshop
Use a process-improvement workshop to examine one approved workflow or case and draft a testable redesign. No Lean or Six Sigma certification is implied.
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